:root{--ink:#102d3c;--muted:#647782;--line:#dbe5e7;--paper:#f7faf9;--white:#fff;--teal:#007f76;--mint:#d9f1e9;--amber:#efa933;--red:#d95d4c;--navy:#102d3c;--shadow:0 12px 32px rgba(16,45,60,.08)}*{box-sizing:border-box}body{margin:0;font-family:"DM Sans",sans-serif;color:var(--ink);background:var(--paper)}button,input,select,textarea{font:inherit}button{cursor:pointer;border:0}.shell{min-height:100vh}.topbar{height:69px;background:var(--navy);display:flex;align-items:center;padding:0 clamp(18px,4vw,58px);color:white;justify-content:space-between}.brand{display:flex;gap:11px;align-items:center;font-weight:700;font-size:21px;letter-spacing:-.6px}.brand-mark{width:31px;height:31px;border-radius:10px;background:#63d6c6;color:var(--navy);display:grid;place-items:center;font-weight:700}.role-switch{display:flex;background:rgba(255,255,255,.1);padding:4px;border-radius:10px;gap:3px}.role-switch button{padding:7px 12px;background:transparent;color:#c1d2d7;border-radius:7px;font-size:13px}.role-switch button.active{background:#fff;color:var(--navy);font-weight:700}.mode{display:none}.portal{max-width:1010px;margin:0 auto;padding:clamp(28px,5vw,65px) 20px 70px}.eyebrow{font:500 12px "DM Mono";letter-spacing:.08em;text-transform:uppercase;color:var(--teal)}h1{font-size:clamp(31px,5vw,52px);line-height:1.04;letter-spacing:-2px;margin:12px 0 15px}h2{font-size:22px;letter-spacing:-.6px;margin:0}h3{font-size:16px;margin:0}.lede{max-width:600px;color:var(--muted);font-size:17px;line-height:1.55;margin:0 0 30px}.card{background:var(--white);border:1px solid var(--line);border-radius:17px;box-shadow:var(--shadow)}.help-layout{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:20px}.form-card{padding:27px}.side-card{padding:22px;height:max-content}.section-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.step{font:500 12px "DM Mono";color:var(--teal);background:#e5f5f2;padding:5px 8px;border-radius:6px}.fields{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}label{font-size:13px;font-weight:700}input,select,textarea{width:100%;border:1px solid #c9d6d9;background:#fff;border-radius:9px;padding:11px 12px;color:var(--ink);outline:none}textarea{min-height:104px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px #d9f1ee}.hint{font-size:12px;color:var(--muted);line-height:1.4}.actions{display:flex;justify-content:flex-end;gap:10px;margin-top:23px}.primary{background:var(--teal);color:#fff;border-radius:9px;padding:11px 16px;font-weight:700}.secondary{background:#eaf0f1;color:var(--ink);border-radius:9px;padding:11px 16px;font-weight:700}.side-card p{color:var(--muted);line-height:1.48;font-size:14px}.callout{padding:13px;border-radius:10px;background:#eef7f5;color:#23635e;font-size:13px;line-height:1.45}.steps{padding:0;margin:18px 0 0;list-style:none;display:grid;gap:14px}.steps li{display:flex;gap:10px;font-size:13px;line-height:1.36}.num{flex:0 0 22px;height:22px;border:1px solid #a7d7cf;color:var(--teal);border-radius:50%;display:grid;place-items:center;font:12px "DM Mono"}.troubleshoot{display:grid;gap:11px;margin-top:4px}.check{padding:14px 15px;border:1px solid var(--line);border-radius:10px;display:flex;gap:12px;align-items:flex-start}.check input{width:17px;height:17px;margin:1px 0 0;accent-color:var(--teal)}.check strong,.check span{display:block}.check span{font-size:13px;color:var(--muted);margin-top:2px}.success{padding:30px;text-align:center}.success .icon{width:50px;height:50px;display:grid;place-items:center;margin:0 auto 15px;border-radius:50%;background:var(--mint);color:var(--teal);font-size:25px}.ticketid{font:500 13px "DM Mono";color:var(--teal)}
/* technician */.tech{display:grid;grid-template-columns:232px 1fr;min-height:calc(100vh - 69px)}.sidebar{background:#fff;border-right:1px solid var(--line);padding:28px 16px}.identity{padding:0 11px 22px;border-bottom:1px solid var(--line);margin-bottom:16px}.identity strong,.identity span{display:block}.identity span{font-size:13px;color:var(--muted);margin-top:3px}.nav{display:grid;gap:5px}.nav button{background:transparent;border-radius:9px;padding:10px 11px;text-align:left;color:#46606c;font-size:14px}.nav button.active,.nav button:hover{background:#e7f3f1;color:var(--teal);font-weight:700}.tech-main{padding:35px clamp(20px,4vw,52px);max-width:1260px;width:100%;margin:auto}.tech-title{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:27px}.date{font-size:14px;color:var(--muted);margin:5px 0 0}.plan-grid{display:grid;grid-template-columns:1.45fr .85fr;gap:20px}.panel{padding:21px}.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.route-chip{font:12px "DM Mono";padding:5px 8px;background:#fdf3dc;color:#966617;border-radius:6px}.timeline{display:grid;gap:0}.stop{display:grid;grid-template-columns:57px 20px 1fr;gap:10px;min-height:100px}.time{font:500 12px "DM Mono";color:var(--muted);padding-top:4px}.dotline{display:flex;flex-direction:column;align-items:center}.dot{height:13px;width:13px;border-radius:50%;background:var(--teal);margin-top:3px;z-index:1}.dot.amber{background:var(--amber)}.line{width:2px;flex:1;background:#d8e3e5;margin:3px 0}.stop:last-child .line{display:none}.stop-content{padding-bottom:20px}.stop-content strong,.stop-content span{display:block}.stop-content span{font-size:13px;color:var(--muted);margin-top:3px}.badge{display:inline-block;margin-top:8px;padding:4px 7px;border-radius:5px;font:11px "DM Mono"}.p1{background:#fbe8e5;color:#a53c32}.p2{background:#fdf3dc;color:#966617}.stat-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.stat{padding:15px;border-radius:12px;background:#f3f7f7}.stat b,.stat span{display:block}.stat b{font-size:26px;letter-spacing:-1px}.stat span{font-size:12px;color:var(--muted)}.tickets{margin-top:20px}.ticket-row{display:grid;grid-template-columns:83px 1fr auto;align-items:center;padding:14px 0;border-top:1px solid var(--line);gap:12px}.ticket-row:first-of-type{border-top:0}.ticket-row strong,.ticket-row span{display:block}.ticket-row span{font-size:13px;color:var(--muted);margin-top:2px}.status{font:11px "DM Mono";padding:5px 7px;border-radius:5px;background:#eef1f2;color:#55707a}.status.open{background:#fdf3dc;color:#966617}.gus{margin-top:20px;border:1px solid #a8dcd3;background:linear-gradient(135deg,#effaf7,#fff);padding:0;overflow:hidden}.gus-header{padding:16px 19px;border-bottom:1px solid #cce7e1;display:flex;justify-content:space-between;align-items:center}.gus-name{display:flex;gap:9px;align-items:center;font-weight:700}.gus-orb{width:27px;height:27px;background:var(--teal);color:#fff;border-radius:9px;display:grid;place-items:center}.apprentice{font:11px "DM Mono";color:var(--teal);background:#d9f1e9;padding:4px 6px;border-radius:5px}.gus-body{padding:18px}.gus-message{font-size:14px;line-height:1.5;margin:0 0 14px}.gus-actions{display:flex;flex-wrap:wrap;gap:8px}.gus-actions button{padding:8px 10px;border:1px solid #b7dcd6;background:#fff;color:#23635e;border-radius:7px;font-size:12px;font-weight:700}.assist-result{margin-top:13px;background:#fff;border:1px solid #cce7e1;border-radius:8px;padding:12px;font-size:13px;line-height:1.45;display:none}.assist-result.show{display:block}.learning{margin-top:20px}.learning-item{padding:12px 0;border-top:1px solid var(--line)}.learning-item strong,.learning-item span{display:block}.learning-item span{font-size:12px;color:var(--muted);margin-top:3px}.ticket-detail{max-width:860px}.ticket-detail .card{padding:24px}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin:13px 0 20px}.meta{font-size:12px;padding:5px 8px;border-radius:6px;background:#eef2f2;color:#48616a}.detail-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:25px}.notes{padding:14px;background:#f4f7f7;border-radius:10px;font-size:14px;line-height:1.5}.teach{margin-top:22px;padding:18px;background:#f0faf7;border:1px solid #bee4dc;border-radius:12px}.teach h3{margin-bottom:5px}.teach p{font-size:13px;color:var(--muted);margin:0 0 12px}.toast{position:fixed;right:20px;bottom:20px;background:var(--ink);color:#fff;padding:12px 15px;border-radius:9px;box-shadow:var(--shadow);font-size:14px;opacity:0;transform:translateY(10px);transition:.2s}.toast.show{opacity:1;transform:none}
@media(max-width:760px){.topbar{height:62px}.role-switch{display:none}.mode{display:block;font-size:12px;color:#bee4dc}.portal{padding-top:35px}.help-layout,.plan-grid,.detail-grid{grid-template-columns:1fr}.side-card{order:-1}.fields{grid-template-columns:1fr}.tech{display:block}.sidebar{display:flex;overflow:auto;padding:9px 12px;border-right:0;border-bottom:1px solid var(--line)}.identity{display:none}.nav{display:flex;gap:4px}.nav button{white-space:nowrap;padding:9px}.tech-main{padding:25px 17px}.tech-title{align-items:flex-start}.ticket-row{grid-template-columns:70px 1fr}.ticket-row .status{display:none}.stat-grid{margin-top:15px}.actions{justify-content:stretch}.actions button{flex:1}}